News & Insights

​Our detox series looks at key challenges faced by leaders and managers.
For most organisations the economic situation has led to a heightened awareness of what really matters. Whatever the type of organisation or the sector, there are three areas that are paramount:

1. Customers/ Client
2. Workers/ Staff
3. Profit

The terminology might differ but when you look across the board for each of these areas there are 3 priorities.

1. Securing and satisfying customers and clients.
2. Recruiting and retaining good staff
3. Generating and Growing good income streams and profitability.

Keeping the focus that simple should be straightforward, but we know that some organisations can find this challenging. Unchecked, staff retention problems, low customer satisfaction and lack of growth can become major risk factors.

Our Simple Solutions Package can help in these areas. For further information, please click here

We look forward to hearing from you.

It isn't a new revelation that small and medium sized charities are struggling in the current economic climate. Even in boom times charities are challenged by resource and capacity issues. Problems are exacerbated when times are hard.

A general observation is that the commitment to services users is so high that staff will do their utmost to ensure services do not suffer. Then there is tension of having to be accountable for outcomes , to monitor quality and at the same time respond to stringent management and organisational demands. This leads to high organisational stress. This usually means staff are over stretched and stressed. The knock on effect of these factors can be detrimental to the culture, performance and service delivery aspects of an organisation.

There are 4 main indicators of a problem.

1. High rate of staff absenteeism.
2. Failure to meet organisational targets
3. Organisation operates in survival mode not development mode.
4. Management and leadership overload.

There are usually a whole host of other features which unchecked can lead to crisis.

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DDC is offering discounts on site consultancy and training in managing change, and improvement plans. For an initial free consultancy, please click here.